Effective date: September 23, 2026
Cleaning requests and estimates
Submitting the form creates a request, not a booking. AVELYN reviews the address, scope and preferred timing before confirming an appointment. Online package estimates are preliminary; the package scope and price are agreed on site before cleaning starts. Additional work requires a separate agreement. No payment is collected through the request form.
AVELYN service text messages
If you opt in, AVELYN may send texts to the number you provide about your cleaning inquiry, estimate, appointment reminders, timing changes and service updates. This is a service communications program, not a marketing subscription. Automated delivery may be used once messaging is available.
Your choice
Opt in by actively selecting the separate SMS checkbox in the request form. It starts unchecked. Consent is optional and is not a condition of requesting or purchasing cleaning. Entering a phone number, submitting the form or reading these terms alone does not give SMS consent. Only provide a number you are authorized to use.
Frequency and charges
Message frequency varies with your request and service activity. Message and data rates may apply under your mobile plan. Contact your carrier about those charges.
Stopping messages and getting help
If you receive SMS from AVELYN, reply STOP to stop service texts. You may receive one confirmation of your opt-out. No further program messages should be sent unless you opt in again. Stopping texts does not cancel an appointment or a request.
Reply HELP to an AVELYN service text for assistance, or contact customer support below. Do not use SMS for emergencies.
Contact AVELYN at info@avelyn.us. If your question relates to an existing request, include its reference. Please do not send access codes or other sensitive information.
Delivery
Delivery depends on mobile networks and is not guaranteed. Wireless carriers are not responsible for delayed or undelivered messages. A request receipt or reminder does not itself confirm an appointment; AVELYN confirms the visit separately.
Privacy
Our Privacy Policy explains how we handle request details and consent records. Mobile numbers and SMS opt-in information are not sold or shared with third parties or affiliates for marketing or promotional purposes.
Updates
Revised terms will show an updated effective date. These terms do not authorize unrelated marketing or change an already agreed cleaning price.