Effective date: September 24, 2026
AVELYN is operated by Avelyn LLC.
Information we collect
When you request cleaning, we collect your name, phone number, property address and ZIP code, preferred date and time, cleaning selections, and any notes you provide. Email and additional comments are optional. If you choose SMS updates, we also record your choice, the phone number, the consent wording and policy versions, the form location, and the time you submitted it.
Please do not put door, gate, lockbox, alarm or safe codes, payment card details, or other sensitive information in the form.
How we use your information
We use these details to review service availability, prepare and explain estimates, discuss your request, arrange agreed services and respond to questions. We also keep request and consent records and use technical information to protect the website from abuse. A request is not a confirmed appointment. Sending a request does not enroll you in marketing.
Calls and optional service texts
The phone number on your request lets AVELYN contact you about that request. Providing it does not by itself authorize SMS or marketing. Service-related SMS requires the separate optional checkbox. You can request or purchase cleaning without selecting it.
SMS, when available, concerns cleaning inquiries, estimates, appointment reminders and service updates. Message frequency varies. Message and data rates may apply. If you receive texts from AVELYN, reply STOP to stop them or HELP for help. See our Terms of Service and SMS Terms. Opting out of texts does not cancel a cleaning request or agreed service.
Mobile information and sharing
We do not sell, rent or share mobile numbers or SMS opt-in information with third parties or affiliates for marketing or promotional purposes. Text-message consent is specific to AVELYN; we do not transfer it to another business, partner or lead generator.
Information necessary to operate this website, manage requests or deliver communications may be processed by service providers acting on AVELYN’s behalf. Those providers do not receive permission to use your SMS consent for their own marketing. We may disclose information when legally required or necessary to protect rights and security; this does not authorize sharing SMS consent for marketing.
Storage, access and retention
Request information is stored in the website’s hosting database and is not displayed publicly. Access is limited to people and service providers who need it to operate the service. We retain information as needed to handle requests, provide services, maintain consent and business records, and meet applicable obligations. No website or communication system can guarantee absolute security.
Website technology
The calculator saves a draft in your browser’s session storage so you can move between steps. It removes the draft after a successful submission. The website does not install advertising or analytics trackers. Hosting infrastructure may process network information and security logs; the form uses a daily IP-based hash to limit repeated submissions. The interactive map loads external map tiles, which can expose ordinary connection information, such as your IP address, to the map provider.
Your choices and privacy questions
You can ask us to correct or remove your information or withdraw SMS consent. We may need to verify the request and retain information required for existing obligations. You do not need to submit a new cleaning request to ask a privacy question.
Contact AVELYN at info@avelyn.us. If your question relates to an existing request, include its reference. Please do not send access codes or other sensitive information.
Policy updates
Updates will appear here with a revised effective date. A change to this policy does not create new marketing consent.